Preamble
These General Terms and Conditions of Sale (hereinafter “CGV”) define the terms and conditions applicable to all the services offered by AOYOS (hereinafter “We” or “the Company”) to its customers (hereinafter “the Customer”) to its customers (hereinafter “the Customer”).
1. Presentation of the services
AMPLR AI is a brand owned by AOYOS, registered at 842 537 169 RCS PARIS B and located at 15 rue des Halles, 75001 Paris, offers services designed to optimize the visibility of businesses and increase the number of qualified subscribers on Instagram (hereinafter the “Services”). We reserve the right to modify, at any time and without notice, the list of Services and their access conditions. The terms and conditions in force at the time of the order are those that prevail.
1.1 Details of the Services
Each service offered by
1.3 Commitment and waiver of the right of withdrawal
By validating an order and making the payment, the Customer acknowledges having read, understood and accepted without reservation all of the General Conditions of Sale available on our website. In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply in the following cases:
• Services that are fully personalized or immediately executed with the express agreement of the Customer before the end of the withdrawal period.
• Services whose complete execution takes place before the expiry of the withdrawal period, with the prior and explicit agreement of the Customer, and accompanied by the recognition of the loss of this right.
By validating his payment, the Customer expressly consents to the immediate start of the service and irrevocably renounces his right of withdrawal. This renunciation does not call into question the obligation to pay for the service ordered.
2. Order methods
The services offered by Amplr AI are exclusively available as a subscription, allowing customers to benefit from continuous optimization of their visibility and the acquisition of qualified subscribers on Instagram.
2.1 Subscription
Amplr AI offers a flexible and non-binding subscription:
• Entry into force and duration : The subscription takes effect immediately after its validation by Amplr AI and continues for an indefinite period, with automatic renewal at the intervals specified in the offer.
• Cancellation by the Customer : The Customer can cancel their subscription directly from their customer area, by going to the section
• Suspension or Termination by Amplr AI : Amplr AI reserves the right to suspend or terminate a subscription in the event of non-payment or non-compliance with these Terms and Conditions. A notification will be sent to the Customer in case of termination decided by Amplr AI.
• Payments and renewals : Payments are made exclusively by bank card via Stripe. The subscription is automatically renewed at the end of each billing period, unless cancelled in advance. The Customer is required to keep his payment information up to date.
2.2 Enrollment procedure
To subscribe to an Amplr AI subscription, the Customer must follow the following steps:
Choice of offer : Select the subscription corresponding to your needs.
Personal information : Fill in contact details, including a valid email address and payment information.
Validation and confirmation : Verify the information entered, accept these Terms and Conditions, and validate the subscription.
3. Creating a customer account
The creation of a personal account (hereinafter “Customer Account”) is mandatory to subscribe to the services offered by Amplr AI. This account allows the Customer to manage their subscription, to track their payments and to access the functionalities of the service via the website.
Data required to create a Customer Account
When registering, the Customer must provide the following information:
Instagram nickname
Firstname
Email address
Phone number
Personal password
Once the form has been completed, the Customer receives a confirmation email validating the opening of his Customer Account. This gives access to a secure personal space (hereinafter “Member Area”), where the Customer can:
• Update your personal information.
• Consult and manage your subscription via the sections “My account” and “Manage my subscriptions”.
The Customer is responsible for the confidentiality of his identifiers (login and password). Any use of the account with these identifiers is presumed to be authorized by the Customer. In case of loss or fraudulent use, he must immediately inform Amplr AI at the following email address: support@amplr.ai.
4. prix
The services offered by Amplr AI are billed exclusively in the form of a subscription. The prices are displayed in euros (€), All Taxes Included (TTC), in accordance with the regulations applicable in France.
Pricing terms & conditions Subscriptions :
• The prices indicated correspond to the billing frequency specified in the offer (monthly, annual, etc.).
• Payments are made by credit card exclusively via Stripe, guaranteeing a secure transaction.
Promotions and price changes
• Amplr AI may offer promotional offers for a limited time, under the conditions specified in the relevant offer.
• Promotional prices only apply during the period indicated. The reference rate corresponds to the price displayed excluding promotion.
• Amplr AI reserves the right to change its rates at any time. However, the prices in force at the time of subscription remain applicable throughout the duration of the subscription.
International invoicing and taxes
• Subscriptions accessible outside French territory may be subject to local taxes or additional fees depending on the legislation of the Customer's country. These costs are not included in the price displayed and remain the sole responsibility of the Customer.
The Customer accepts that the subscription is invoiced according to the rates in force at the time of validation of the order.
5. Payment
5.1 Payment Data
Payment is made exclusively by bank card via Stripe, a secure system in accordance with the standards of the SSL protocol and the 3D Secure device. At the time of payment, the Customer must provide the following information:
• Bank card number
• Visual cryptogram
• Expiration date
This data (hereinafter “Payment Data”) is processed securely. Any fraudulent use of Payment Data is governed by the provisions agreed between the Customer and the banking institution issuing the card.
5.2 Subscriptions
Amplr AI works exclusively as subscriptions. The amounts due are debited automatically according to the frequency indicated in the offer (monthly, annual, etc.), via the Payment Data provided during the subscription.
• Update payment information : It is the Customer's responsibility to keep their Payment Data up to date. In the event of a failed debit, Amplr AI may suspend access to the services and, if necessary, mandate a third party company to collect the amounts due, which the Customer expressly accepts.
• Commitment and termination : Subscriptions are non-binding. The Customer can cancel his subscription at any time via his customer area (see section “My account” > “Manage my subscriptions”).
6. Provision of services
The services are activated as soon as payment is validated and accessible via the Customer's Member Area. The Customer can manage their subscription and consult the functionalities included directly from their personal space.
6.1 Access to digital services
Amplr AI guarantees the provision of services provided that the Customer has:
Responsibilities
Amplr AI guarantees the provision of services provided that the Customer has:
• A functional Internet connection.
• Compatible equipment to access the online platform.Amplr AI cannot be held responsible for service interruptions due to technical problems related to the Customer's equipment or Internet connection.
7. Right of withdrawal
In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply to digital services not provided on a physical medium and executed immediately after validation of the order, with the prior agreement of the Customer.
• Once the subscription has been invoiced, the Customer expressly renounces his right of withdrawal. No refunds will be granted after this billing, unless Amplr AI is technically unable to provide the service.
8. Service compliance and warranty
8.1 Service compliance
Amplr AI guarantees that its services comply with the descriptions provided on the website.
If the Customer encounters a technical difficulty or problem related to the use of the services (for example: non-functional access), he must contact Amplr AI within three (3) days from the occurrence of the problem, at the following address: support@amplr.ai.
Amplr AI is committed to resolving reported issues as soon as possible. In the event of proven non-compliance, the Customer may request:
• Solving the technical problem affecting the service.
• An extension of the subscription in compensation for an interruption of service, if necessary.
8.2 Limitation of liability and warranty exclusions
• Limited liability : The use of Amplr AI services is the sole responsibility of the Customer. Amplr AI does not guarantee specific results, such as a minimum number of subscribers or defined performances, as these results depend on numerous external factors.
• Access to services : The Customer is responsible for ensuring that it has a functional Internet connection and compatible equipment to access Amplr AI services. Any interruption related to technical problems on the Customer's side cannot engage the responsibility of Amplr AI.
• Instagram account : Amplr AI declines all responsibility for the history or previous actions performed on the Customer's Instagram account. In the event of a temporary suspension or restriction imposed by Instagram related to the use of Amplr AI services, the Customer assumes full responsibility.
8.3 Growth Guarantee
Amplr AI offers a “satisfied or refunded” growth guarantee. However, this guarantee is only applicable if the Customer does not obtain any results over a period of one (1) month. On the other hand, if the Customer cancels his subscription before the end of this period, the guarantee can no longer be applied.
8.3 Non-affiliation with Instagram
Amplr AI is an independent platform and is in no way affiliated, partnered with, or sponsored by Instagram, Meta, or any other third party company or service. All trademarks and logos associated with Instagram are the exclusive property of their respective owners. Amplr AI acts independently and does not benefit from any privileged access or partnership with Instagram. The Customer is informed that the services offered comply with the general conditions of use of Instagram on the date of subscription.
9. Intellectual property
All the services offered by Amplr AI, as well as the contents on the website, are protected by copyright, in accordance with the French Intellectual Property Code and applicable international treaties. The rights relating to these services belong exclusively to their authors and/or to Amplr AI. Subscribing to the services gives the Customer a strictly personal and non-transferable right of use. Any reproduction, modification, adaptation or use of the services, in any form whatsoever, without prior written authorization, is strictly prohibited. In addition, the texts, images, videos, logos, and other elements appearing on the website and in Amplr AI's offers are protected by intellectual property rights. Any unauthorized use or reproduction of these elements may result in legal proceedings before the competent courts.
10. Confidentiality and personal data
Amplr AI is committed to respecting the confidentiality of personal data collected as part of the subscription to its services. The methods of collecting, processing and storing this data are detailed in the Privacy Policy, accessible at the following address: https://www.amplr.ai/privacy-policy
10.1 Data controller
The processing of personal data is provided by Amplr AI.
10.2 Customer Rights
In accordance with the regulations in force (in particular the RGPD), the Customer has the following rights concerning his personal data:
Right to access, modify and delete
The Customer may consult, rectify or request the deletion of his personal data by sending an email to support@amplr.ai.
Right to object
The Customer may, for legitimate reasons, oppose the processing of his personal data by sending a request to the address mentioned above.
Right to portability
The Customer may request to receive their personal data in a structured and legible format, or to transfer them directly to a service provider of their choice.
Right to complain
In the event of non-compliance in the processing of his data, the Customer may file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).
10.3 Cookies
When using the Amplr AI site, cookies may be installed on the Customer's device to:
• Facilitate navigation and improve the user experience (recording preferences, maintaining identifiers, etc.).
• Collect statistical data (via tools such as Google Analytics) in order to optimize the functionalities and ergonomics of the site.
The Customer can manage or refuse the use of cookies by modifying the settings of his browser. However, the deactivation of cookies may result in an alteration of certain functionalities of the site.
11. Disputes
Any subscription made on the Amplr AI website is subject to French legislation. In the event of a dispute, the Parties undertake to seek, in good faith, an amicable solution before starting any legal procedure.
11.1 Prior complaint
Any complaint must be sent in writing to Amplr AI using the following contact details:
• E-mail : support@amplr.aiAmplr AI will endeavour to respond to complaints within a reasonable period of time and to offer an appropriate solution.
11.2 European Dispute Resolution Platform
The Customer may also submit a complaint via the European online dispute resolution platform, accessible at the following address:https://ec.europa.eu/consumers/odr
11.3 Mediation
In the event of failure of the amicable resolution attempt, the Customer may request the services of a mediator free of charge. Amplr AI is affiliated with a mediation service in accordance with French regulations, and the contact details of the mediator will be communicated to the Customer upon request.
11.4 Judicial remedy
If no amicable or mediated solution is found, the dispute may be submitted to the competent courts, in accordance with French law.